Every shipment must be insured
The forwarder is not responsible for loss, damage, theft, or any problem with any shipment once it is accepted by the carrier and/or scan activity shows it has entered the mail stream. Effective immediately, shipping insurance will be mandatory with each order. If your order cannot be insured for any reason, I will not be able to offer my services at this time.
How coverage is arranged
Insurance services are provided by a 3rd-party insurer, or a combination of the carrier and a 3rd-party insurer (for deductible, shipment value, or other purposes), or the carrier alone (at the forwarder's discretion, based on several factors). A link to the terms of the insurance being offered is available upon request for your review, which you are encouraged to take advantage of.
If you need to make a claim
Important reporting deadlines: read Conflicts / Disputes / Deadlines before shipping.
THE SHOPPER MUST INITIATE ALL INSURANCE CLAIM REQUESTS THROUGH THE ORDER HUB WITHIN 12 CALENDAR DAYS OF CARRIER PICKUP OR WITHIN 24 HOURS OF DELIVERY, WHICHEVER COMES FIRST. The shopper is responsible for monitoring tracking, promptly inspecting delivered packages and contents, and reporting any possible loss, theft, damage or missing contents to the forwarder. A claim is not initiated automatically merely because tracking is delayed.
If a package has not been delivered by day 12 after carrier pickup, the shopper must initiate a precautionary missing-package claim request through the Order Hub by that deadline, even if tracking still shows the package in transit. Do not wait for delivery, for tracking to stop updating, or for the carrier to declare the package lost before notifying the forwarder. Include the tracking number and a description of the problem; retain all available photographs, packaging, invoices and other evidence. The forwarder is not responsible for the shopper's delays in inspecting delivered packages or reporting delivery problems.
Once the shopper has initiated a timely request, the forwarder will assist with the required carrier and/or insurer filing. Reporting a problem to the forwarder does not itself extend insurance coverage or guarantee that a claim will be accepted. Coverage periods, formal filing requirements and reimbursement remain subject to the policy applicable to the selected shipping service; some policies end coverage 14 calendar days after pickup. There is no set time frame for the processing and payout of insurance claims, as it is up to the 3rd party insurer and/or carrier to investigate and pay as they determine the appropriate outcome of the claim. Approval or denial of the claim is solely the 3rd party insurer and/or the carrier's decision. Your understanding and patience is appreciated throughout the entire process.
Specific insurance requests
If you have specific insurance needs or requests, it is the shopper's responsibility to ask the forwarder for an adjusted offer reflecting any changes in price this may cause prior to accepting an offer. Adjustments may or may not be possible at a later time at the forwarder's discretion based on the carrier, coverage availability, types of item(s) being shipped, and other factors.
Please do not hesitate to contact me if you have any questions.
Submit Order Forwarding Request
